Terms of service

General Terms and Conditions (GTC) of Gamez Ramos Evolutions TCG

Status: 22.07.2025

1 Scope of application

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") apply to all contracts, deliveries and other services between Gamez Ramos Evolutions TCG and its customers in connection with the purchase of trading cards and other toys via the sparkleaf.ch website.

1.2 Deviating terms and conditions of the customer are not accepted unless they have been approved in writing by the seller.

2 Conclusion of contract

2.1 The presentation of the products in our online store does not constitute a legally binding offer. The contract is only concluded when the customer places an order and this is confirmed in writing by the seller.

2.2 The customer is obliged to provide accurate and up-to-date information during the ordering process. The seller is not responsible for errors or delays due to inaccurate or incomplete information.

2.3 Gamez Ramos Evolutions TCG reserves the right to cancel affected orders in the event of inventory errors that make it impossible to deliver the products purchased by the customer. In such a case, the customer will be informed immediately. A solution will be sought jointly, which will include either a refund of the purchase price or, if possible, an exchange for equivalent replacement products.

2.4 If an order shows fraudulent intentions or characteristics, Gamez Ramos Evolutions TCG reserves the right to cancel the order without the customer's consent. In this case, any amount already paid will be refunded to the customer's original payment method. The customer will be informed immediately of the cancellation and refund (see also 3.4).

3 Prices and payment

3.1 The prices for the Products are stated on the Website and are in Swiss francs (CHF), including VAT, unless otherwise stated.

3.2 The Customer may pay for the Products using the payment methods indicated on the Website. Payment shall be made in advance (unless otherwise stated).

3.3 If the customer does not make a payment within 30 days of order confirmation, a payment reminder will be sent by e-mail. A further period of 15 days is granted (provided that contact between the customer and SparkLeaf TCG can be established, otherwise point 3.3.1 applies). If the customer also fails to meet this deadline, Gamez Ramos Evolutions TCG may withdraw from the purchase contract and charge a lump sum for costs incurred.

3.3.1 If the customer places an order by means of advance payment (cash payment/collection or bank transfer/invoice) and does not pay the amount due within 14 days, the customer is obliged to respond promptly to a contact request from Gamez Ramos Evolutions TCG. If no contact is made within a reasonable period of time, Gamez Ramos Evolutions TCG reserves the right to cancel the order (other than as stated in point 3.3).

3.4 If the customer cancels the order without good reason after payment has already been made, Gamez Ramos Evolutions TCG reserves the right to withhold the payment fees incurred when making the refund. For payments by credit card, an estimated 3% of the total purchase price, for Twint 3%, for purchase on account 3%, for PostFinance 3%, and for payments by PayPal 5% of the total purchase price will be deducted as a fee and will not be refunded.

3.5 Purchase by invoice with partial payment option (POWERPAY)

As an external payment provider, MF Group/POWERPAY offers the payment option ‘Pay by invoice’. You can simply pay for your online purchase by invoice using the order invoice. If you do not make the payment within the specified period, you will receive a subsequent monthly invoice the following month with an order overview.

When a purchase agreement is made, POWERPAY takes on the amount receivable and processes it using the payment method selected. By selecting purchase by invoice, you are also agreeing to our GTC, POWERPAY’s GTC . (powerpay.ch/en/agb).

4 Delivery

4.1 The seller will endeavor to ship the products within the delivery times stated on the website. The exact delivery times may vary depending on the product and destination.

4.2 The shipping costs will be displayed to the customer during the order process.

4.3 If the failure to comply with a delivery time is due to force majeure or unforeseeable obstacles, the delivery time shall be extended accordingly.

4.4 The seller reserves the right to extend delivery times by up to 2 weeks due to unforeseen events or absences. Exceptions to this are reductions in product quantities by our distributors or delays in delivery by our partners (see 4.4.1).

4.4.1 Should there be a delay in delivery due to a proven delay in delivery on the part of our distributors, Gamez Ramos Evolutions TCG reserves the right to extend the delivery period by up to a maximum of 2 months. In this case, the customer will be informed immediately of the delay. If delivery has not been made by the end of this period, the customer has the right to withdraw from the contract.

4.5 The risk of loss of or damage to the goods shall pass to the customer when the goods are handed over to the transport company.

4.6 Items marked "Pre-Order" will be dispatched at the earliest on the date specified in the product description. Pre-ordered items are sent together with the other ordered items in one delivery. However, the customer has the option of contacting us to request a partial delivery of the pre-ordered items for a fee.

5 Right of withdrawal and right of return

5.1 The customer has the right to return the products within 30 days of receipt, provided that the products are in the same condition as when they were delivered (i.e. unused, unopened, without signs of wear, scratches or tear).

5.2 The customer shall bear the costs of the return shipment. After receipt and inspection of the returned goods, the purchase price will be refunded.

5.3 The customer must contact Gamez Ramos Evolutions TCG before returning the goods in order to coordinate the return. Further information can be found in our separate returns policy.

6 Warranty and liability

6.1 The seller warrants that the products are free from defects in material and workmanship at the time of delivery (unless otherwise stated in the product description).

6.2 Obvious defects must be reported in writing within 2 days of receipt, otherwise the warranty expires.

6.3 The seller's liability is limited to intent and gross negligence. Any further liability, in particular for indirect damage and consequential damage, is excluded.

6.4 The warranty does not extend to normal wear and tear or improper use of the products.

7 Data protection

7.1 The seller collects and processes the customer's personal data in accordance with the applicable data protection regulations. Further information can be found in our privacy policy.

7.2 Personal data will be treated confidentially and will not be passed on to third parties unless it is necessary for the fulfillment of the contract.

8. pre-orders and volatile products

8.1 Pre-orders for products whose price is subject to strong fluctuations (volatile products) cannot be canceled after the order has been placed.

8.2 Orders for such products that are not paid for directly are not reserved and cannot be guaranteed until full payment has been made. In such cases, possible delays in delivery are to be expected.

8.3 Delivery of pre-ordered products is expected to take place on the date specified in the product description. However, Gamez Ramos Evolutions TCG reserves the right to extend the delivery period by up to 6 weeks in the event of unforeseeable market conditions or delays in production or delivery.

8.4 If, due to volatile price changes, a product becomes so expensive that the selling price in the store is 100% below the actual market price and the customer therefore buys this product extremely cheaply, Gamez Ramos Evolutions TCG reserves the right to cancel the order and refund the customer the amount paid. In such a case, the customer will be informed immediately.

9 Retention of title

9.1 The goods remain the property of Gamez Ramos Evolutions TCG until payment has been made in full.

10 Final provisions

10.1 Swiss law shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

10.2 The place of jurisdiction for all disputes arising from or in connection with this contract is the registered office of Gamez Ramos Evolutions TCG, Switzerland.

10.3 Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.

11 Complaints and claims

11.1 In the case of complaints, the date of purchase must be proven with an invoice. The item complained about must be returned by post together with a copy of the invoice.

11.2 The complaint must be communicated by e-mail to support@sparkleaf.ch within 2 days of receipt of the item.

12 External links

12.1 The content of external links is not checked. They are subject to the liability of the respective providers.

13. severability clause

13.1 Should individual provisions of these GTC be invalid or unenforceable or become invalid or unenforceable after conclusion of the contract, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a provision whose effects come as close as possible to the economic objective pursued by the contracting parties with the invalid or unenforceable provision.

These GTC provide a clear basis for the business relationship between Gamez Ramos Evolutions TCG and its customers, protect the entrepreneur from unjustified claims and regulate the most important aspects of online trading in accordance with Swiss law.

14 Special conditions for livestream products and shipping options

14.1 Products that were opened and shown during a livestream (e.g. via Twitch) are completely excluded from the right of return and withdrawal. By opening the products during the livestream, the goods are considered used and individualized, which is why a return or exchange is no longer possible.

14.2 Only fully paid products will be opened in the livestream. Orders paid in advance or by bank transfer must be paid for by the start of the next scheduled livestream at the latest. Otherwise, Gamez Ramos Evolutions TCG reserves the right to cancel the corresponding orders after the stream without further consultation. There is no reservation or guarantee for unpaid livestream products.

14.3 If the customer chooses an uninsured shipping method without shipment tracking, the full risk of loss or damage to the goods is transferred to the customer when the goods are handed over to the transport company (e.g. Swiss Post). In such cases, Gamez Ramos Evolutions TCG accepts no liability for delayed, damaged or lost shipments.

14.4 If the customer opts for the "Hits / Holo / Reverse cards only" shipping option at checkout and deliberately chooses not to receive bulk cards or accessories for an ordered product, these items that are not included will automatically become the property of Gamez Ramos Evolutions TCG after shipment. A subsequent request or refund is excluded.

14.5 If the customer deliberately provides incorrect or incomplete information on the shipping level or the corresponding fees during checkout in order to save costs, Gamez Ramos Evolutions TCG reserves the right to charge a subsequent delivery fee in order to be able to ship the order properly.

14.6 If no payment of the subsequent delivery fee is made within a reasonable period of time, Gamez Ramos Evolutions TCG will ship the order exclusively in the reduced form ("hits / holo cards only") and without tracking or insurance at the customer's risk. The remaining components of the order (e.g. bulk, accessories, packaging) will be forfeited in this case and will not be re-delivered.

14.7 For products that were opened and sold as part of a livestream (e.g. on Twitch), only those clauses that do not contradict the special provisions defined in this chapter apply in deviation from the other GTC provisions. Should individual provisions of other chapters of these GTC for livestream products lead to a legal or economic disadvantage for Gamez Ramos Evolutions TCG, these shall not apply. In such cases, only the special provisions formulated in Chapter 14 shall apply.