Shipping policy

Shipping policy for sparkleaf.ch (Gamez Ramos Evolutions TCG)

Status: 25.12.2024

1. shipping costs

The shipping costs depend on the total weight of your order, the shipping address and the selected shipping method. The exact costs will be displayed during the ordering process.

2. delivery times

Estimated delivery times are indicated when you place your order and vary depending on your location and the availability of the products. Please note that these times are estimates and unforeseen events may cause delays.

3. shipping options

We offer several shipping methods, including standard and express shipping. You can select your preferred options during the checkout process.

4. international deliveries

International deliveries may be subject to additional customs fees, import duties and taxes, which are the responsibility of the recipient. These fees vary depending on the destination country and are beyond our control.

5 Returns and exchanges

Details of our return and exchange policy can be found in our separate returns policy. Please read this carefully before arranging a return or exchange.

6 Damaged or lost shipments

If your shipment is damaged or lost in transit, please contact us immediately so that we can find a solution. According to our terms and conditions, the risk for the goods is transferred to the customer upon shipment.

7. shipment tracking

We offer tracking information for many shipping options. After your order has been shipped, you will receive a tracking number that you can use to track the shipping status of your shipment. Simple, lightweight letters are sent without tracking.

8. insurance

Some shipping methods include optional insurance for your shipment. You will find information on this during the ordering process. Insured shipments that are damaged or lost may be insured accordingly.

9 Liability

We accept no liability for delays or problems beyond our control, such as natural disasters or strikes. Further information on liability can be found in our terms and conditions.

These shipping conditions apply to all orders placed via our website. By placing an order, you agree to these terms and conditions.

If you have any questions or are unclear about our shipping conditions, our customer service will be happy to help you. Please contact us for further information.